Only orders within the EU are eligible for the Reship Service.
Excluded from reship: Belarus, Finland, Norway, Estonia, Serbia, Sweden, Switzerland, Ukraine, Canada, USA.
Excluded reasons: parcel stations, parcel stores.
We can never give a 100% guarantee on pharmacy goods as we depend on wholesalers.
All Warehouses are free to change manufacturers if the product from the selected manufacturer is not available (provided it is the same product).
Payment will not be refunded if products are sold out (a voucher may be issued).
For security reasons, payments cannot be refunded upon cancellation. We issue a voucher for the order value.


Please notice that a full unpacking video is mandatory for any claim related to missing, damaged, or incorrect items.
- The sealed package must be shown clearly from all sides before opening, proving it has not been opened or tampered with previously.
The complete unpacking process must be recorded continuously, without any cuts, pauses, edits, or interruptions. All contents of the parcel must be shown clearly on camera immediately after opening. Claims submitted without a proper unpacking video will not be approved.
If the video shows any inconsistencies, missing parts, unclear footage, interruptions, or signs of manipulation, we reserve the right to reject the reshipment or compensation request.

If you haven’t received your package and it has been 30 business days since the last tracking update, we will reship it at no cost.

If your order was seized, send us the seizure letter via email. After checking, we will reship your order once for free.
If the re-shipped order does not arrive for the 2nd time, we will not reship it for the 3rd time for free or make a refund.
We send out orders only if a customer agrees to take the risks.If the package is returned to the sender as the receiver is not available, we do not reship or refund.
We are not liable for incorrect or insufficient addresses.
If the package is undeliverable, we must wait to see if/when it returns to our warehouse (can take several months).
If tracking shows “delivered”, there is no reshipment.

In rare cases, there is no tracking number, make sure that you can recive the parcel.
Some warehouses require you to provide a phone number, otherwise the order cannot be processed.